Who we are
Our website address is: https://sonicsmile.org and the co-founders of Sonic Smile are Paul Pantiru and Eeshira Hart of Sonic Life Solutions. If you have any queries about our privacy policy that are not covered here, kindly contact us via the Contact form here https://sonicsmile.org/contact-us.
What personal data we collect and why we collect it
Comments
This website has all comments turned off so no personal data is collected.
Media
If you upload images to the website, e.g. for your Avatar, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
User Accounts
No personal data is held by us unless you make a purchase. See below for more on that under Woocommerce and Paypal.
Contact forms
If you contact us using the contact form, your name, email and any message will be saved for 6 months for customer service purposes, but this information is not used for marketing purposes. If you’d like to stay connected, please sign up for our newsletter here
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to this website.
Analytics
By default WordPress does not collect any analytics data. However, many web hosting accounts collect some anonymous analytics data.
Who we share your data with
None of your personal data is shared with any third party providers, partners, or cloud-based services. However, personal data is shared with payment processors such as Woocommerce and Paypal. See below for more on that.
N.B. By default WordPress does not share any personal data with anyone.
How long we retain your data
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
None of your site data is transmitted outside the European Union and all data is safeguarded to European data protection standards by employing a world leading expert in the security field. We have already experienced hacks on this website since the day we were formed, so we immediately put in place a high level firewall with daily scanning, so rest assured, your data is safe with us.
Since European data protection law requires data about European residents which is transferred outside the European Union to be safeguarded to the same standards as if the data was in Europe, therefore in the event of any data being transferred, all necessary agreements, contracts or binding corporate rules wiil be observed.
How we protect your data
This website uses a highly secure login procedure and we take all available measures to ensure your data is protected at all times.
What data breach procedures we have in place
In the event of any data breach, you will be immediately notified and all necessary steps to resolve the situation will be taken.
What automated decision making and/or profiling we do with user data
Please note that this website does not provide any service that includes automated decision-making – for example, allowing customers to apply for credit, or aggregating your data into an advertising profile.
Woocommerce
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Mailing address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
Note: you may want to further detail your cookie policy, and link to that section from here.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to: - Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and mailing addresses.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Store Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
Your data may be used for analytics, marketing, payment gateways, mailing providers, and third party embeds. We share information with third parties who help us provide our orders and store services to you for example: Woocommerce, PayPal, Google Analytics, our SEO team, USPS and other third parties.
Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy here for more details.
iThemes Security
What personal data we collect and why we collect it
Security Logs
The IP address of visitors, user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates. This information is retained for 14 days.
Who we share your data with
This site is scanned for potential malware and vulnerabilities by the iThemes Site Scanner. We do not send personal information to the scanner; however, the scanner could find personal information posted publicly (such as in comments) during the scan.
How long we retain your data
Security logs are retained for 14 days
Where we send your data
This site is part of a network of sites that protect against distributed brute force attacks. To enable this protection, the IP address of visitors attempting to log into the site is shared with a service provided by ithemes.com. For privacy policy details, please see the iThemes Privacy Policy here.
PayPal Checkout
By using Paypal, you may be storing personal data or sharing data with an external service.
When you make a purchase on this website using Paypal, data will be passed to the respective third party, including information required to process or support the payment, such as the purchase total and your billing information.
Data that is collected includes:
Name, email address, address, phone, city, state and zip/postal code, unique payment identifier and payment provider identifier.
How payment providers use the data
Paypal: – https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev
Privacy Concerns/Enquiries
For any privacy-specific concerns, please feel free to email us here.